Raul Bacalro
San Andres, Paco
561-0695

Grabe iba talaga ang mga taong nakakapagtravel abroad parang may karapatan na sila magmura sa iba na nagwowork lang sa mga ganitong klaseng companya… Ano ba yan, manager ba yang taong yan?

Grabe talga ang yabang ng Raul na yan,cguro naman isa yan sa mga magagaling na pinoy na mayayabang porket nakapagtravel sa abroad!

Ang galing naman ni Sir Raul… san ba nagtratrabaho yan?

Ang yabang ng Sir Raul na yan! Taga san ba nagwowork yan ng makapagapply dun kasi sobra galing na nya!

Sa mga nakakaalam pakiadvise naman ako kung sino ang magaling na sir raul na yan?

Actually, the girl was the one who cursed at raul. I don’t blame raul. Imagine paying for 1,999/month for a lousy service. You would also be pissed. Raul was just venting his frustration. I’m sure every pldt dsl who lost his internet feels the same way. puro promises na walang kwenta! wala lang choice na iba.

may point sila pareho pero the 1st thing dapat matuto mkipag usap na itinuturing na mahal sa buhay ang kausap..altough expression lang ang nagawang mura at napamura din ang babae dahil sa di marunong makipag usap ang RAUL na yan sa mapayapang paraan..trabahador lang ung girl at inaasikaso xa ng maayos at binibigay sa kanya lhat ng opportunity na makarating sa higher level ang himutok ng bwakang inag lalaking yan eh saksakan ng butangero na trabahador lang din naman..porke ba magtatravel ka ganyan ka na??sana lang makarma ka at ang karma tumama sa pinakamahal mo sa buhay…

it was the girl’s fault kaya naging heated ung discussion…. trabahador ung girl, yes, pero she should be responsible to take care of the customer’s ire.

THE BEST KA RAUL!!!!!!!!! woohh!!!!!!! idol!!!!!!!!!! woooohhh!!! di ko iniwan pangalan ko.. pero kilala mo ako… hehehe.. the best!!!!!!! TANGINA talaga!!!!!! idol kita!!!!!

hmm sa tingin ko wla sa kanila ang may mali. dsl dn kc kmi. sa laki ba naman ng binabayaran namin monthly[3 thou per month] sino ba naman ang maiinis kapag nagloloko internet mo. ang kompanya ang may kasalanan jan. customer si raul at ang baba naman ay nagtatrabaho lang. kung ginawan ba naman kasi agad ng paraan ng kompanya para maayos ang problema e d sana hindi na tumawag ulit si raul.

haha.. lam niyo ba sino mali dun? yung agent.. kahit anong mura nung customer, dapat umoo lang siya. part yan sa hazard ng isang agent sa call center.. sigurado may mute button naman yung phone niya.. nagmute na lang sana siya at murahin niya kung di siya makapigil. actually, the customer is trying his best na kalmahin sarili niya. wala lang talaga masagot yung csr… dapat kasi sinagot niya na deretsahan yung customer lalo na kung tingin niya di niya mamimislead yung customer.. di nadadala kung sabihan niya na may tech o wala. kung wala siya alam kung anong oras, eh di sabihin niya wala alam. i think she was trying to say it in a subtle way na yun lang ang sinabi sa kanila.. dapat dinerecho na niya para walang gulo. hahaha..

tang ina mo! raul taga paco din ako..dka marunong gumalang sa babae, dapat syo sina-salvage.. ang yabang mo! taugamma phi to….gago!k brod ko minura mo!

I think Raul didn’t do anything wrong he is just making a complaint. And his only asking if he paying for the two days that he was not able to use his DSL. Which i think he should have the full week credit for unreliable service of the company. Plus though i feel sorry for the girl….Here’s what i think. I believe the girl doesn’t have enough training dealing with customer. Dont they have a manual to follow how to answer to customer? All I’m saying is train your employee how to deal with your customer to act professional regardless how the customer react.

if you understand their conversation,the girl was trying to calm raul, and shes doing her best to working on it and eplain it so well,but raul still pushing and repeating many times what he’s saying..he should understand her, if you were the girl and met like raul? what will u do?

i can relate with the agent since i also work in a call center for a an ISP based in the states, difference lng e ingles ang pagmura or pag reklamo. I would say that the agent was still a newbie in the biz, lot’s of signs in the call would proove that. i admit that the cust’s do go overboard at times when they complain, But as they say the customer will and always will be right. everything that the agent did as for giving out information and trying to pacify the customer was enough, she should have called her supervisor when the cust asked for him/her, sure she would get a nasty stare or two from her TL but she can make up for it on her next call and besides what can she do if the customer asked for a supervisor? speacially an irate one… cry? cuss at the customer? well that’s what you get… advice to all call center newbies out there, “the customer is always right, just give them what they want and if you can’t, apologize and be frank just tell them that at that point you can’t do anything about it and if only there is anything that you could do… tell the cust that you would do it. by then the customer won’t have any choice but to either be calm and accept the fact, call for a supervisor or cuss at you eitherway just give you the call to your sup. or deliver your abusive script and hang up that’s the legit way of handling that kind of call. No worries on losing work coz you just followed the protocol, finally don’t be affected by your call it’s not your problem anyway, just do what you have to do to finish every call. It’s your job so be professional.”

i have to agree with the previous poster… if the customer asks for a supervisor, you have to pass it to a supervisor. it is impossible that there’s no supervisor there..

bruno> i have to disagree with you that the girl was trying her best to answer the customer’s question. she ignored the customer’s question if he has to pay for the two days na wala siya internet connection. she didn’t say yes or no. she was trying to evade that question by saying she’s going to make a report and forward it.

Sabi lang naman ni Raul is “tangina naman e” tapos sinabi ng babae na “putangina MO rin” so very clear naunang nagmura yung babae.

guys,
csr are paid for that position….kahit ano gawin ng customer..deadma lang..ipakita mo n professional k.
If u work as CSR, u knw kung ano pinapasok mo na problem everyday….
kaya wag sila reklamo kung may galit na customer magmura or bulyawan sila. dyan mo paganahin “kung may pinag-aralan ka or breeding ka”,hindi mo dapat patulan ang tingin mo mas mababa sa u….

xxxagent is right…..baguhan pa siguro…but a friend of mine told me that nagreklamo narin sya sa dsl….actually technical na usapan expected nya kc technical CSR ang request nya 4 that technical problem dba. Then ndi sila magka intindihan ng CSR…yun pala….last question ng friend ko..”ms…..ano ba tinapos mo sa college/vocational etc….?????
sagot ng CSR ng dsl…. ACCOUNTANCY……..

Nagkakaubusan na ba tlga sa mga right employees for that specific job…or talagang kulang sa TRAINING…

E PUTANGINA NYO PALA EH! AKO NGA EH 12 DAYS WALA AKO PLDT DSL NDI NAMAN AKO PARANG GAGO NA TATAWAG SA PLDT PARA MAG MURA NG PUTANGINAMO! KSE PUTANGINANYO PARANG WALA KAU PINAGARALAN MGA UNGAS!
OH HAVE A NICE DAY AND PUTANGINAMO!

abay loko talaga yang raul na yan ah…. sana eh tuluyan na siyang mawalan nang dsl…

ang yabang… kala mo kung sino… kaya nga nya pumunta nang u.s., eh bakit hindi na lang siya magtext…?

loko talaga ano….!?

pra namang walang pinagaralan yang c raul sinisi ba sa agent ung pagka down ng dsl sa area nila, eh hindi nman trabaho ng agent ung mag gawa or mag monitor ng dsl sobrang un professional mo

may pamasahe k plang papuntang US bat nirereklamo mo ung 2 days na babayaran mo

may pera pla xang papuntang us bat d nalang gumamit ng cell amfefe bungad p lang kac ng salita nya halatang mainit na ulo.. tska ung question nya about dun sa babayaran ba ung dsl nakalagay sa contract na kailangang bayaran tlga kung sakali mang mawalan ng dsl the company is tryin their best to fix it asap pero inuna nya ung init ng ulo nya

hindi n lang pumunta sa computer shop or tumawag sa line or cell

bka mmya ung speed pa nung dsl nya 256 lang haha

trabaho lang yan. trabaho niya tumanggap ng shit from customers. walang personalan.

Galit na galit ako sa Service ng PLDT,pero di ako nagagalit sa mga frontline tech support nila.. galita ako sa mga top level engineers and other people who “actually” deals with the technical shit, kasi sa totoo lang, half of the time, these CSR’s are NOT INFORMED..

there was this one time tumawag ako, umamin ang CSR na minsan di sila sinasabihan ng manila na may problem untill SOLVE na ang problem..

pero anyway, na isip ko lang ano..

Pano kulamat tong clip na to? feeling ko ginawa lang to .. tripping kumbaga..

Pakinggan nyo ulit yung part na nag tanong si Raul kung ano FULL NAME nya.. sabi ng KATHY Rosana… sabi ng guy, KATHERINE Rosana.. mas alam ata ng guy hehehe.. ewan isip isip laang.

peace

Yun na nga, kse alang ganong choice yung mga tao sa internet or cell phone provider,kaya lumalabas na monopoly ang run ng business. Pldt can do whatever they want!

haha. raul was right.

mali lang nung girl di nya napindot yung mute… kung nag mura yung girl ok lang yun. eh wala naman karapatan mag mura si raul eh. kulit pa. hirap umintindi. info lang kayang ibigay nung girl, hindi sya yung nag-aayos. kung ako nga yun makikipagkita pa ako sa kay raul, gigilitan ko sya… USER PROBLEM LANG YAN!!!

May Point naman si Raul kaya lang tama lang pangalan niya siRAUL o lang nga siya isipin mo papatulan niya yung babae. Maliban nalang kung Banding si RAUL. Sa tutuo lang walang magagawa ang frontliner nagdedepende lang yan sa sinasabi sa kanila. To: Kathy next time pindutin mo yung mute para d marinig ng kausap mo.

you fukin stupid cunt raul.
who do you think you are? tang ina mo

mga ulul kyo lhat

okinam!
tangna mo raul.
tangna mo raul.
tangna mo raul.
yun lang po
tahnx

in my opinion sa totoo lang hindi na dapat inaway ni raul si catherine since ano b ang alam nong kawawang babae “technically” sa problema ng dsl na to cguro naman kung ako ang nasa katayuan ni raul b4 ako tumawag sa customer service he already knows na ang sasagot sa kanya ay call center agent na very limited lang ang nalalaman sa problema ng dsl na ang trabaho lang ng kawawang cathy is kunin lang ang personal information ng customer then yong complain kung ano ba ang naexperience nya o kung ano man ang problema sa service ng dsl nya then the call center co. send all his complaints to dsl co. for verification. o baka naman ang pagkakaalam ni raul he is calling directly to one of the technician of dsl co. or hindi nya alam ang ibig sabihin ng call center or baka walang call center sa states bwahaha!!!kay catherine naman sna hindi na lang sya nakipagsabayan ng mura ke raul maski na nauna nagmura c raul she must remember always ” the customer is always right” BUT there is always an exception, may kasabihan din tayong mga pnoy na “sa lahat ng gubat may ahas” bwahaha!!! but to tell you this mga kapatid the root of this problem base on my experience in 10 years as internet cafe operator lalo na dito sa dsl marami sa engineer at technician ng ng co. na ito ang mga gago at bobo nakapasok dahil may nagrecomenda or may baker kahit walng nalalaman kaya kita mo sila sila nagaaway turuan ng turuan pag nagkakaproblema ang tino tino ng dsl natin mamaya maya wala na tayong connection kasi may isang gago at isang bobo na nagrunong runongan !!!

ano na po ba status nito? late po kami sa mga updates dito sa cebu…..baka po nagmemeeting lang ung supervisor…..

meron pa ba kayong ibang alam na ganito?…pashare naman….

tnx..

she forgot to press mute i guess… coz she denied pa e… that heated the discussion lalo… both side may mali… yung raul-jerk, yung agent-mapride(in the sense na dapat kung alam nyang wala na syang magagawa dapat sinabi na nya na sorry ng maayos and nag sorry na lang sya ng sorry… kung baga pinatay na lang nya sa kabaitan yung raul na yun.. hehehe… and dapat alam nya job description nya… dpat sanay na sya sa mga ganitong customer… ang help desk o ustomer hotline ay pinagandang tawag sa complaint department…) yung raul naman super insensitive… alam naman nya siguro na ang mura ay mura… kahit walang “mo” or “ka” sa dulo, ay mura pa rin yun, that phrase is offensive… kung wala syang masabing maganda better shut up or dapat pumili na lang sya ng ibang phrase like “… e bulok pala systema na pldt e” or “inutil pala systema nyo…” atleast maliwanag na di sa babae sya galit… hhehehe… nakakatawa kasi nung napahiya na yung babae, dinaan na lang sa iyak! wahahaha ayos sa defense mechanism, gumagana pa pala ang lumang styles! waaahahahahaa…

It is clear naman dito na frustrated ang dalawang parties. Si Raul frustrated sa service ng PLDT at yung babae ay frustrated sa mga tanong ni Raul. Understandable yun na mapapamura si Raul dahil dun sa bad service nila. At oo araw-araw, mga call center agents e under stress yan kaya di mo rin maiwasan mapamura. Pero ang nagkamali dito sa scenario ay yung call center agent kasi Nakalimutan Nyang Pindutin Ang “Mute” Button! Hahahah!

Ang masama pa dun ay todo ang pag-deny ng babae sa pagkakamali nya. Kaya sa mga nagsi-sympathize sa call center agent, pakinggan nyo ulit mabuti bago kayo mag-comment with all that macho bullshit, kasi obviously sya ang out of line dito. Impressive pa nga si Raul kasi di sya nagwala after that at may composure pa sya na i-point out na “expression” lang yung paggamit nya ng mura.

Moral of the story: Mga consumers, maraming agents ang hindi technical at walang kaalam-alam sa mga details na ganyan (im not saying lahat, pero mostly), kaya dont even bother asking them such questions. Sa mga call center agents, when venting out or cussing out of frustration, please: Press The Mute Button to avoid this kinds of situation.

obviously naman karamihan ng nasa call center industry eh alam na si KATHY ROSANA ang may kasalanan. Kaming mga call center agents nung pumirma kami ng contract alam na namin na part yun ng trabaho, ang maging minumurang tenga ng mga galit na customers. Alam din siguro ni KATHY yun, yun nga lang may pagkaBOBA siya at ibang BUTTON yata ang naPRESS niya instead of the MUTE BUTTON.

Tama lang ang ginawa ni RAUL, kung ako nga yun baka pati ID NUMBER kinuha ko, karapatan ng isang CONSUMER na bigyan ng QUALITY CUSTOMER SERVICE, at hindi dapat murahin. ano kaya nangyari dun sa bobang agent?

Hindi sa lahat ng oras tama ang customer. Eh talaga bastos naman at wala pinagaralan yun caller. Ang mali lang nung agent dapat di na din nya minura. Mayayabang din kasi yan mga ibang subscriber. May pa states states pa ang ungas. Eh parang tambay lang sa kanto kanto at nagfeefeeling lang.

Raul kung magpapacute ka at magyayabang. Di uubra yan style mo. Pan jologs. Obvious naman na bobo ka din eh. Yun lng ba way mo para makatawag sa states kung talagang emergency nga na makausap mo yun magsusundo sayo. Sino ginagago mo? Ang tanda mo na para ka pang teenager umasta. Kapal mo.

i know the caller is irked with the service but he has no right to talk like that to the girl who seems to be doing the best in her capacity to help him. he was venting his ire on the wrong person. kung problemado sya with the service di kumuha sya ng ibang service provider. some people just have an arrogant sense of entitlement just because they think they are above other people. i gotta admit though she lost it somewhere out there but still not enough reason for the guy to be an ASSHOLE!!

at sinabi sana ng babae na tang-ina mo rin at expression nya din un.. di ba para ganti ganti lng… in logical sense the girl already explained his part and raul’s complain have been givin’ an action at isa pa sino ba ang pinariringgan nya ng tang-ina di ba ung babae…. at ung putang ina mo raul is expression ko lang din…. hehehe…

Get a life Raul! If you act like that when you come to New York your ass will be fucked! Your arrogant .One of those pinoy na nakakatravel lang ng konti sobrang yaban na.Raul for your information even in United States the most powerful country in the world technical problems like that happens, all you have to do is suck it in. Swerte mo lang dahil passive mga pinay na yan dahil kung hindi pag ginawa mo sa New York yan kakainin ka ng buhay dito .Sobrang broke ka ba Raul dahil internet call lang kaya mong gawin? pinagyayabang mo pa naman na paunta ka sa America. You ceratinly push the limit of the call agent. You have the right to complain but you dont have the right to abuse no one just because you paid 2,000 fucking pesos .Yabang mo wala pang fifty dollars yan.I think you are a arrogant mother fucker.You need an attitude adjustment when you come to United States dahil dito di uubra ang yabang mo .Yang style mo na yan pang Pilipinas lang yan.I wonder what kind of job does your parents do in United States.You kow what i mean ?what goes around comes around.

they both stupid, every man that have a brain knows that the internet down line is not the agents fault but its the company’s admins and tech’s coz of their slow upgrading, rapairing or whatever, another stupid thing is the girl acts like a 13yr old girl and temporarily forgot that she is a call center agent lol she should understand that people are hot headed because of that 2 days downline..both stupid jerks, isip bata heheheh

Mangdonald ikaw ata si Sir Raul e.Wag mong ideretso ang baluktot ano ka ba abogado o abo gago. Maling-mali ang gungung na raul na yan sa pangyayaring yun. Napaghalatang wala siyang pinagaralan at wala siyang manners.

may poit dun si mr raul. sinabihan na kase sya ng csr the day before na makausap nya si ms catherine. and sabi nila maayos kagad ang connection. may karapatan magalit si mr. raul. di po kayabangan yung ginawa ni mr raul. but we cant blame the gurl, siguro na miss understod nya lang yung word ni mr raul na “putang ina nman e”
so the gurl suddenly replied na “putan ina mu din”, nayamot lang siguro yung gurl dahil sa kakulitan ni mr raul..

sa ma taga PLDT nmam po.. lagi na lang po ganyang ang sistema ng serbisyo ninyo. ang bagal po ng maintenance group nyo. di bale po sana kung evrytime na may maintenanc kayo e alang babayadan ang client..